Privacy Policy – Your Data is Fully Protected at Crickbet

1 Introduction

Crickbet is a trusted online betting platform in Bangladesh, operating under an international license. We understand that when you register on our platform, you share certain personal information with us. Keeping that information secure is both our ethical and legal responsibility.

This Privacy Policy applies to all of Crickbet's digital services — including the main website, mobile app, and any associated platforms. By using Crickbet, you are deemed to have accepted this Privacy Policy. We strongly recommend reading it carefully before registering for the first time.

We believe transparency is the foundation of trust. That's why our Privacy Policy is written in plain, straightforward language — so every user can understand it clearly. Crickbet's Privacy Policy is built in accordance with international data protection standards.

2 Information We Collect

Crickbet collects two types of information — what you provide directly, and what is generated automatically through your use of the platform. Details are listed below:

Directly Provided Information

• Full name, date of birth, and nationality — collected at registration.
• Email address and mobile number — for communication and verification.
• Password — stored in hashed form, not readable in plain text.
• National ID or passport — for KYC verification.
• Payment information — bKash/Nagad number or crypto wallet address.
• Address — where required for KYC verification.

Automatically Collected Information

• IP address and device information — collected for security verification.
• Browser type and operating system — used to improve platform performance.
• Login times, session duration, and activity logs.
• Betting history and transaction records.
• Information collected through cookies and tracking technologies.

Data Type	Reason for Collection	Required?
Name & Date of Birth	Age Verification & KYC	Yes
Email & Mobile	Communication & Security	Yes
Identity Document	KYC Verification	For Withdrawals
Payment Information	Transaction Processing	Yes
IP & Device Information	Fraud Prevention	Automatic

3 Purpose of Data Use

Crickbet uses collected data only for defined purposes. We never use your information for anything not stated in this Privacy Policy. The main reasons we use your data are:

• Account Management: To facilitate registration, login, and account security.
• Service Delivery: To ensure seamless betting, payments, and customer support.
• Identity Verification: To complete the KYC process and verify your age.
• Fraud Prevention: To detect and block suspicious activity.
• Contact: For important updates, transaction confirmations, and support.
• Service Improvement: Analytics to improve and enhance the user experience.
• Legal Obligations: To comply with applicable laws and regulatory authority requirements.
• Personalized Offers: To show you relevant promotions based on your preferences.

4 Data Sharing & Disclosure

Crickbet never sells your personal information to third parties for commercial purposes. However, there are limited circumstances where data may be shared:

• Payment Provider: Necessary information is shared with bKash, Nagad, or crypto payment providers to process transactions.
• KYC Verification Provider: Licensed third-party services may be used for identity verification.
• Law Enforcement: Disclosure of data is mandatory upon a valid court order or lawful legal request.
• Regulatory Authority: Required for audits by the licensing authority.
• Technology Partners: Cloud and security service providers that operate the platform — all bound by confidentiality agreements.

5 Cookies Policy

Crickbet's website and app use cookies and similar tracking technologies to enhance your browsing experience and maintain platform functionality.

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: Remembers your preferences such as language and settings.
• Analytics Cookies: Helps us understand which sections of the site are used most.
• Marketing Cookies: Used to show relevant ads and offers — you can turn this off at any time.

You can manage cookies through your browser settings. However, disabling certain cookies may cause some platform features to not function properly.

6 Data Retention Period

Crickbet does not retain your data indefinitely. Specific retention periods are defined for each type of information:

• Account Information: For the duration the account is active, and for a minimum of 5 years after closure (for legal compliance).
• Transaction Records: For up to 7 years from the date of the last transaction, in compliance with financial regulations.
• KYC Documents: 5 years from the date of verification.
• Communication Records: Customer service conversations for up to 3 years.
• Log Files: Security logs retained for up to 1 year.

Once the retention period expires, data is securely deleted or anonymized.

7 Your Rights

As a Crickbet user, you have several important rights over your personal data. To exercise any of these rights, email us at support@crickbet.ws.

• Right to Access: You can request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Right to Data Portability: You can receive your data in a machine-readable format.
• Right to Object: You may object to the use of your data for specific purposes.

8 Children's Privacy

The Crickbet platform is strictly for users aged 18 and above. We do not knowingly collect or process personal data from minors.

• Age verification is completed at the time of registration.
• Any account identified as belonging to a minor will be closed immediately.
• If a minor's data has been collected, it will be deleted upon request from a parent or guardian.

9 Security Measures

Crickbet uses industry-standard technology and processes to protect your data. Our security infrastructure is regularly updated and tested.

• 256-bit SSL/TLS encryption on all data transfers.
• Passwords are hashed and stored using the bcrypt algorithm.
• Two-factor authentication (2FA) support.
• Real-time monitoring to detect suspicious login activity.
• Regular third-party security audits.
• Data backup and disaster recovery planning.

Please note that no one can guarantee absolute security on the internet. Keep your password strong, never share it with anyone, and only log in from trusted devices.

10 Policy Changes

Crickbet may update this privacy policy from time to time. Changes may occur due to business developments, new services, or legal requirements. When updates are made, we take the following steps:

• The "Last Updated" date at the top of this page will be revised accordingly.
• You will be notified at your registered email address of any significant changes.
• A minimum of 14 days' notice will be given before any major changes take effect.
• Continued use of the platform after any changes will be considered acceptance of the updated policy.

We recommend checking this page regularly. If you do not agree with any changes, you may request to close your account.

11 Contact

If you have any questions, concerns, or requests regarding this privacy policy, please get in touch with us. Crickbet's data protection team is ready to help with any queries you may have.

• Email: support@crickbet.ws
• Live Chat: Click the chat icon in the bottom-right corner of the platform.
• Response times: 2 minutes on live chat, within 24 hours by email.